About Crain

About Crain Heating and Cooling

pritchard crain family

A family business that's a part of the community

Based in Livonia, MI, Crain Heating and Cooling, LLC is a family-owned & operated company serving residential customers throughout SE Michigan with a wide range of HVAC (Heating, Ventilation, and Air Conditioning) services.  Founded in 1954 by Leon Pritchard, the company has evolved into Crain Heating and Cooling and has been continuously run by three generations of the Pritchard / Crain family.  During that time the business has developed a reputation for unsurpassed customer service, knowledgeable technicians, and fair pricing.

As part of our commitment to excellence, Crain Heating and Cooling sells only the finest HVAC brands on the market including:

  • GeneralAire
  • Aprilaire
  • Lennox
  • Weil-McClain

We offer a 100% Customer Satisfaction Guarantee on all of our products and service. We also offer year-round 365 / 7 Day Emergency Service.

Read Customer Testimonials

Our team

  • Jason Johns

  • Jason Crain

    Owner Jason Crain has over a decade of experience in the HVAC fields…

  • Audrey Pritchard Crain

    Audrey Pritchard Crain is the Customer Service Manager of Crain Heating and Cooling.…

  • Jim Crain

    As a former owner of Pritchard Inc. for nearly two decades, Jim Crain…

Why people choose us?

Expertise.

Crain has been around since 1954. They know what they are doing. Their technicians are licensed and experts at what they do. They regularly attend code seminars and factory training sessions to keep up to date with all of the changes and updates in the HVAC industry.

Trustworthy and dependable.

All employees pass a background check and drug screening. When you have someone into your home for a service or installation, you have to be able to trust them. Trust them around your family and trust that the work in your home is done safely. Crain does that. I am totally at ease with them.

We support past Pritchard customers.

After the family sold the Pritchard business in 2014, many long-term Pritchard customers have not been able to get reliable service on their HVAC equipment from new ownership. However, Crain Heating and Cooling will honor any existing Pritchard service contracts or warranties issued before 2014. It's our way of trying to help our past customers who supported us for so many years.

Crain gets you rebates on HVAC equipment.

Whether its a DTE rebate on a solar panel installation, a federal or state tax credit, or a manufacturer's rebate, Crain Heating and Cooling will work closely with you to get all of the rebates that you deserve.

Commitment to the Environment

Crain Heating and Cooling is committed to incorporating environmental protection, energy efficiency, and environmentally sustainable practices into every aspect of our business.

  • Measure and Monitor the Environmental Impact of Our Business
  • Establish Annual Environmental Goals for Waste Reduction
  • Support Suppliers, Partners and Vendors Who Use Environmental Best Practices
  • Promote Energy Efficient Products to Our Customers
  • Encourage Environmental Responsibility Among Employees
  • Meet and Exceed EPA Standards for Hazardous Waste Handling and Disposal
  • Make Environmental Concerns Part of Day-to-Day Operations