Crain Family Guarantee

You're Protected with the Crain Family Guarantee

At Crain Heating and Cooling, we have been a successful family-owned and operated
business for over 60 years for one primary reason --- we take customer satisfaction seriously.  If you are not satisfied then we will make it right.satisfaction guaranteed

100% Customer Satisfaction from the Crain Family Guarantee.  It's the guiding principle for our business.

  • For installation of new HVAC equipment in your home, in addition to any manufacturer’s warranty on equipment and parts, we will guarantee your satisfaction for the first year following installation.  If, for any reason, you are not satisfied within one year of the date of the original invoice, we will either make it right or remove the equipment and cheerfully refund 100% of your money.
  •  For HVAC service work performed in your home, in addition to any manufacturer’s warranty on parts, we will warrant our workmanship for the first year following our initial service.   If you are not satisfied within one year of the date of the original invoice, we will either make it right or cheerfully refund 100% of your money.

100% Customer Satisfaction. We'll make it right, or refund your money. 

If you are dissatisfied with our work, we'll make every effort to meet your expectations, or refund your money per our Crain Family Guarantee.  100% Customer Satisfaction is our goal and our promise to you!

Exceptional service is our promise. You approve an estimate before any work is done, and, if you are dissatisfied with our work, we'll make every effort to meet your expectations.