Your privacy is important to us, and this policy will inform you of the information that Crain Heating and Cooling may collect from you, how it is used, and/or disclosed. By using our Website you are acknowledging and accepting the practices and information described in this policy and on our Website.
Collecting Personal Information
When you visit our Website, we may collect personal and non-personal information such as: domain name, IP Address, type of Internet browser used, operating system, what brought you to our Website, which pages you visited, and the length of time you were on each page. We work with third parties, using cookies and other similar identifiers, to collect user data on our Website and elsewhere on the Internet for the purposes of tracking and advertising. Additionally, any information you willingly submit to us via our Website or otherwise will be collected. We may use this information to contact you in the future regarding specials, new products, services, or changes to this privacy policy.
Using Information
We may use the information we have collected primarily for our own internal purposes, including improving our products, services, Website, advertising, remarketing efforts, etc. However, we may also use your collected information to contact you to respond to inquiries or provide information about our services.
Protecting Information
Crain Heating and Cooling generally follows accepted industry standards when it comes to protecting the information you submit to us and that we gather, both during transmission and once we receive it. We use appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Web Browser Cookies
We may use “cookies” to enhance your experience on our Website. A cookie is a piece of data placed on your hard drive for record-keeping purposes by your web browser that may sometimes track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We may also disclose your customer information with third parties in order to perform services on our behalf, and we will obtain consent for such sharing where it is legally required.
We will disclose personal information and/or an IP Address when required by law or in good-faith belief that such an action is necessary to: cooperate with an investigation of purported unlawful activity, protect the rights or property of our Website and related properties, or identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.
Please keep in mind that if you voluntarily submit your information in a public forum on our related to our Website—such as a comment section, discussion board, etc.—it may be collected and used by others, and we have no control of how third parties may use your publically accessible information.
Third-Party Websites
Crain Heating and Cooling’s Website may contain links to third-party websites, including links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Privacy Policy Changes
Crain Heating and Cooling may make changes to this privacy policy at our discretion. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using our Website, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Consent
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Please note your SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.
Introduction
Crain Heating and Cooling values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.
Collection and Use of SMS Data
When you communicate with Crain Heating and cooling via SMS, we may collect information such as:
- Your phone number
- The content of your messages
This information is used solely for the following purposes:
- Responding to your inquiries
- Providing customer support
- Communications regarding appointment reminders, account notifications, etc
We will not use your SMS data for any other purpose without your written consent.
Protection of SMS Data
Crain Heating and Cooling employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.
Disclosure of SMS Data
Crain Heating and Cooling does not disclose SMS contact or content data to third parties unless:
- Required by law
- Necessary to protect the rights, property, or safety of Crain Heating and Cooling, its users, or others
Your Rights
You have the right to:
- Access, correct, or delete your SMS contact or content data, except where retention is required by law
For assistance or to exercise your rights, please contact us at [email protected].
Changes to this SMS Privacy Policy
Crain heating and Cooling reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.
Contact Us
If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at [email protected].
Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Crain Heating and Cooling. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can opt-out at any time by replying STOP.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Crain Heating and Cooling LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at www.crainhvac.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.